How to Get Help
Use the option that fits your situation.
If you need help with the website, teacher account access, the Innovation Teacher Link iPhone app, or classroom workflows inside Innovation Assessments, start here.
Best starting points
- Account or password issues
- Trusted phone recovery questions
- App behavior or bug reports
- Classroom workflow questions
Email Support
Contact us at david@InnovationAssessments.com
Website Helpdesk
Signed-in teachers can use the Innovation helpdesk to create and review support tickets.
Current Guidance
A new public manual is not available yet. For now, use the in-app Help & Support area, this support page, or the signed-in teacher helpdesk.
Support for the iPhone App
Innovation Teacher Link is the teacher-facing companion app.
- Use the in-app Help & Support area for the About page and User Guide.
- If password recovery was set up earlier, you can recover access with your trusted iPhone.
- If the app seems stuck on an old session, use Reset saved app data from the app.
Before You Contact Us
A few details help us troubleshoot quickly.
- Tell us whether the issue is on the website or the iPhone app.
- Include the account email involved.
- Describe the exact screen or feature where the problem occurs.
- Include screenshots when possible.
Important Links
Common destinations for support, policy, and account access.
Login
Teacher and student website access.
Password Recovery
Recover a teacher password with a trusted phone.
Privacy Policy
Review how data is handled and protected.
Main Website
Return to the main Innovation Assessments site.