Email support
Contact us at david@InnovationAssessments.com when you need direct help.
Support for teachers, accounts, and the companion app.
If you need help with website access, classroom workflows, password recovery, or the Innovation Teacher Link app for iPhone and iPad, start here. Most ongoing help happens inside the platform, but these are the best public starting points.
Best starting points
Account or password issues. Start with login or password recovery.
App behavior or bug reports. Tell us whether the issue is on the website or the Apple companion app.
Classroom workflow questions. Signed-in teachers can use the in-platform helpdesk for the fastest follow-up.
How to get help
Use the option that fits your situation. If you are already a signed-in teacher, the helpdesk inside the platform is usually the best path.
Website helpdesk
Signed-in teachers can use the Innovation helpdesk to create and review support tickets.
Current guidance
A new public manual is not available yet. For now, use the in-app Help & Support area, this page, or the signed-in teacher helpdesk.
Innovation Teacher Link
The teacher companion app is approved and live on the App Store. Use it for sign-in approvals, monitoring, notifications, score snapshots, and secure account access from your iPhone or iPad.
Support for the iPhone app
The companion app is teacher-facing and works best when its recovery and help tools are already set up.
- Use the in-app Help & Support area for the About page and User Guide.
- If password recovery was set up earlier, you can recover access with your trusted iPhone.
- If the app seems stuck on an old session, use Reset saved app data from inside the app.
Before you contact us
A few details help us troubleshoot quickly.
- Tell us whether the issue is on the website or the iPhone app.
- Include the account email involved.
- Describe the exact screen or feature where the problem occurs.
- Include screenshots when possible.
Important links
Common destinations for support, policy, and account access.
Login
Teacher and student website access.
Password recovery
Recover a teacher password with a trusted phone.
Privacy policy
Review how data is handled and protected.
Main website
Return to the main Innovation Assessments site.
Teacher helpdesk
Create and review support tickets once you are signed in.
Most support happens inside the platform.
If you are already a subscriber, sign in first. That gives you access to the helpdesk and to the tools we use to troubleshoot account, workflow, and classroom issues more efficiently.