Email support
Contact us at david@InnovationAssessments.com when you need direct help.
Support for teachers, accounts, and classroom workflows.
If you need help with website access, classroom workflows, or password recovery, start here. Most ongoing help happens inside the platform, but these are the best public starting points.
Best starting points
Account or password issues. Start with login or password recovery.
Website behavior or bug reports. Tell us the page, task type, and action involved.
Classroom workflow questions. Signed-in teachers can use the in-platform helpdesk for the fastest follow-up.
How to get help
Use the option that fits your situation. If you are already a signed-in teacher, the helpdesk inside the platform is usually the best path.
Website helpdesk
Signed-in teachers can use the Innovation helpdesk to create and review support tickets.
Current guidance
A new public manual is not available yet. For now, use the in-app Help & Support area, this page, or the signed-in teacher helpdesk.
For classroom workflow questions
Tell us what you were trying to accomplish and which task or live-session tool you were using.
- Include the task type and whether you were on the teacher or student screen.
- Describe what you expected to happen and what occurred instead.
- Use the signed-in helpdesk when account or student information should remain private.
Before you contact us
A few details help us troubleshoot quickly.
- Include the website page or task type involved.
- Include the account email involved.
- Describe the exact screen or feature where the problem occurs.
- Include screenshots when possible.
Important links
Common destinations for support, policy, and account access.
Login
Teacher and student website access.
Password recovery
Recover a teacher password with a trusted phone.
Privacy policy
Review how data is handled and protected.
Main website
Return to the main Innovation Assessments site.
Teacher helpdesk
Create and review support tickets once you are signed in.
Most support happens inside the platform.
If you are already a subscriber, sign in first. That gives you access to the helpdesk and to the tools we use to troubleshoot account, workflow, and classroom issues more efficiently.